Terms and Conditions

Table of Contents

Article 1 – Definitions

Article 2 – Identity of the Entrepreneur

Article 3 – Applicability

Article 4 – The Offer

Article 5 – The Agreement

Article 6 – Right of Withdrawal

Article 7 – Obligations of the Consumer During the Reflection Period

Article 8 – Exercise of the Right of Withdrawal by the Consumer and Associated Costs

Article 9 – Obligations of the Entrepreneur in Case of Withdrawal

Article 10 – Exclusion of the Right of Withdrawal

Article 11 – The Price

Article 12 – Compliance and Additional Warranty

Article 13 – Delivery and Execution

Article 14 – Long-Term Transactions: Duration, Termination, and Renewal

Article 15 – Payment

Article 16 – Complaints Procedure

Article 17 – Disputes

Article 18 – Industry Guarantee

 

Article 1 – Definitions

Supplementary Agreement: An agreement where the consumer acquires products, digital content, and/or services in connection with a distance contract, and these items, digital content, and/or services are supplied by the entrepreneur or by a third party based on an arrangement between that third party and the entrepreneur.
Cooling-off Period: The period during which the consumer can exercise their right of withdrawal.
Consumer: A natural person not acting for purposes related to their trade, business, craft, or profession.
Day: Calendar day.
Digital Content: Data produced and supplied in digital form.
Duration Contract: An agreement aimed at the regular supply of goods, services, and/or digital content over a specified period.
Durable Medium: Any tool—including email—that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation or use for a period tailored to the purpose of the information, and which allows unchanged reproduction of the stored information.
Right of Withdrawal: The consumer’s ability to cancel the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person
Distance Contract: An agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance sales of products, digital content, and/or services, where up to and including the conclusion of the agreement, exclusive or partial use is made of one or more means of distance communication.
Model Withdrawal Form: The European model withdrawal form included in Appendix I of these terms.
Means of Distance Communication: A tool that can be used to conclude a contract without the consumer and entrepreneur being physically present in the same place.

Article 2 – Identity of the Entrepreneur

Anouar, LicenLoop B.V.
Available until 23:00
Chamber of Commerce number: 97203823
VAT identification number: NL867949727B01

If the entrepreneur’s activities are subject to a relevant licensing scheme: Details of the supervisory authority.
If the entrepreneur practices a regulated profession:

• The professional association or organization to which they belong.
• The professional title, the place in the EU or European Economic Area where it was granted.
• A reference to the applicable professional rules in the Netherlands and instructions on where and how these rules can be accessed.

 

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate how the terms can be viewed and that they will be sent free of charge upon request.
If the contract is concluded electronically, the terms may be provided electronically in a way that allows the consumer to store them on a durable medium. If this is not reasonably possible, the entrepreneur will indicate where the terms can be accessed electronically and that they will be sent free of charge upon request.
If specific product or service terms apply in addition to these general terms, the consumer may always rely on the provision most favorable to them in case of conflicting terms.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer will include a complete and accurate description of the products, digital content, and/or services offered. The description will be detailed enough to allow the consumer to properly assess the offer. Images used will be a true representation of the products, services, and/or digital content offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
Each offer will contain sufficient information to make it clear to the consumer what rights and obligations are attached to accepting the offer.

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and meets its conditions.
If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance. Until the entrepreneur confirms receipt, the consumer may cancel the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
The entrepreneur may, within legal frameworks, verify whether the consumer can meet their payment obligations and assess other factors relevant to responsibly entering into the distance contract. If the entrepreneur has good grounds to refuse the agreement, they may reject the order or attach special conditions to its execution.
The entrepreneur will provide the following information to the consumer in writing or in a way that allows it to be stored on a durable medium no later than at the time of delivery:

• The business address where the consumer can lodge complaints.
• The conditions and procedure for exercising the right of withdrawal, or a clear statement that the right of withdrawal is excluded.
• Information about warranties and after-sales services.
• The total price, including taxes, delivery costs, and payment, delivery, or execution methods.
• The requirements for terminating the agreement if it lasts more than one year or is indefinite.
• If applicable, the model withdrawal form.

Article 6 – Right of Withdrawal

For products:
The consumer may cancel a product purchase agreement within a cooling-off period of at least 14 days without giving a reason. The entrepreneur may ask for the reason but cannot require the consumer to provide it.
The cooling-off period starts the day after the consumer or a designated third party (not the carrier) receives the product. For multiple products in one order, the period starts when the last product is received. For products delivered in multiple shipments, it starts when the last shipment is received. For regular deliveries, it starts when the first product is received.

For Adobe Licenses:
After purchase and correct delivery of an Adobe license, the product is non-returnable. Since the license code can be used immediately, the right of withdrawal is forfeited. By agreeing to the purchase, the customer confirms they understand that no refund or exchange is possible after delivery.
Our "not satisfied = money back" guarantee applies only in cases of force majeure where the customer cannot use the Adobe license due to circumstances beyond their control. In such cases, the customer must contact us within 14 days of purchase for assessment and potential refund.

For services and digital content not supplied on a tangible medium:
The consumer may cancel a service or digital content agreement within 14 days without giving a reason. The entrepreneur may ask for the reason but cannot require the consumer to provide it.
The points in Article 6(3) apply only if the digital product (e.g., licenses) remains unused. After use, the guarantee period expires.

Extended cooling-off period for products, services, and digital content not supplied on a tangible medium if information about the right of withdrawal is not provided:
If the entrepreneur fails to provide the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period expires 12 months after the end of the original cooling-off period.
If the entrepreneur provides this information within 12 months, the cooling-off period ends 14 days after the consumer receives the information.

Article 7 – Consumer Obligations During the Cooling-off Period

During the cooling-off period, the consumer must handle the product and packaging carefully. They may only unpack or use the product to the extent necessary to assess its nature, characteristics, and functioning. The consumer may only handle and inspect the product as they would in a store.
The consumer is liable for any diminished value of the product resulting from handling beyond what is permitted.
The consumer is not liable for diminished value if the entrepreneur did not provide all legally required information about the right of withdrawal before or at the time of concluding the agreement.

Article 8 – Exercising the Right of Withdrawal and Associated Costs

If the consumer exercises their right of withdrawal, they must notify the entrepreneur within the cooling-off period using the model withdrawal form or another unambiguous method.
The consumer must return the product as soon as possible, but within 14 days of notifying the entrepreneur, unless the entrepreneur offers to collect it. The consumer is considered to have met the return deadline if they send the product back before the cooling-off period expires.
The risk and burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
The consumer bears the direct costs of returning the product unless the entrepreneur has stated they will cover these costs.
If the consumer withdraws after explicitly requesting the start of a service or delivery of gas, water, or electricity during the cooling-off period, they must pay the entrepreneur an amount proportional to what has been provided up to the point of withdrawal.
The consumer is not liable for costs if:

• The entrepreneur failed to provide the legally required information about the right of withdrawal, costs, or the model withdrawal form.

• The consumer did not explicitly request the start of the service or delivery during the cooling-off period.

For digital content not supplied on a tangible medium, the consumer is not liable for costs if:

• They did not explicitly agree to start performance before the end of the cooling-off period.
• They did not acknowledge losing their right of withdrawal by giving consent.
• The entrepreneur failed to obtain this acknowledgment.

If the consumer exercises their right of withdrawal, any supplementary agreements are automatically terminated.

Article 9 – Entrepreneur’s Obligations in Case of Withdrawal

If the entrepreneur allows electronic notification of withdrawal, they will promptly send a confirmation of receipt.
The entrepreneur will refund all payments, including delivery costs, without delay and within 2 days of receiving the withdrawal notice. Unless the entrepreneur offers to collect the product, they may wait to refund until the product is returned or the consumer proves they have sent it back.
The entrepreneur will use the same payment method used by the consumer unless the consumer agrees to another method. The refund is free of charge.
If the consumer chose a more expensive delivery method than the standard option, the entrepreneur is not required to refund the additional costs.

Article 10 – Exclusions from the Right of Withdrawal

The entrepreneur may exclude the following products and services from the right of withdrawal, provided this is clearly stated in the offer or before the agreement is concluded:

• Products or services whose price depends on fluctuations in financial markets beyond the entrepreneur’s control.
• Agreements concluded at public auctions.
• Service agreements after full performance, if performance began with the consumer’s explicit consent and the consumer acknowledged losing their right of withdrawal.
• Accommodation services for a specific date or period, transport of goods, car rental, and catering.
• Leisure activities for a specific date or period.
• Custom-made products or products clearly intended for a specific person.
• Perishable goods or goods with a limited shelf life.
• Sealed goods unsuitable for return for health or hygiene reasons if the seal is broken.
• Goods mixed inseparably with other items after delivery.
• Alcoholic beverages whose price was agreed at the time of the agreement but whose delivery can only occur after 30 days and whose value depends on market fluctuations.
• Sealed audio, video, or software if the seal is broken.
• Newspapers, magazines, or periodicals (except subscriptions).
• Digital content not supplied on a tangible medium if performance began with the consumer’s explicit consent and the consumer acknowledged losing their right of withdrawal/

Article 11 – The Price

1. During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.

2. Notwithstanding the previous clause, the entrepreneur may offer products or services whose prices are subject to fluctuations in financial markets beyond the entrepreneur’s control at variable prices. This dependency on fluctuations and the fact that any stated prices are indicative will be mentioned in the offer.

3. Price increases within 3 months after the conclusion of the agreement are only permitted if they result from legal regulations or provisions.

4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

   • They result from legal regulations or provisions; or

   • The consumer has the right to terminate the agreement as of the date the price increase takes effect.

5. The prices mentioned in the offer of products or services are inclusive of VAT.

Article 12 – Performance of the Agreement and Additional Guarantee

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for purposes other than normal use.

2. An additional guarantee provided by the entrepreneur, their supplier, manufacturer, or importer does not limit the legal rights and claims the consumer can assert against the entrepreneur if the entrepreneur fails to fulfill their part of the agreement.

3. An additional guarantee means any obligation of the entrepreneur, their supplier, importer, or producer granting the consumer certain rights or claims that go beyond what is legally required in case of non-performance.

Article 13 – Delivery and Execution

1. The entrepreneur will exercise the utmost care when receiving and executing orders for products and when assessing requests for services.

2. The place of delivery is the address the consumer has communicated to the entrepreneur.

3. Subject to what is stated in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders promptly but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed or if an order cannot or can only partially be fulfilled, the consumer will be informed of this no later than 30 days after placing the order. In such cases, the consumer has the right to terminate the agreement without costs and to claim compensation for damages.

4. After termination as per the previous clause, the entrepreneur will refund the amount paid by the consumer without delay.

5. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative, unless explicitly agreed otherwise.

Article 14 – Duration Transactions: Duration, Termination, and Renewal

Termination:

1. The consumer may terminate an agreement concluded for an indefinite period and aimed at the regular delivery of products (including electricity) or services at any time, observing the agreed termination rules and a notice period of no more than one month.

2. The consumer may terminate an agreement concluded for a definite period and aimed at the regular delivery of products (including electricity) or services at any time by the end of the definite term, observing the agreed termination rules and a notice period of no more than one month.

3. The consumer may terminate the agreements mentioned in the previous clauses:

   • At any time and is not limited to termination at a specific time or period;

   • At least in the same manner as they were entered into;

   • Always with the same notice period as the entrepreneur has for themselves.

Renewal:
4. An agreement concluded for a definite period and aimed at the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a definite period.
5. Notwithstanding the previous clause, an agreement concluded for a definite period and aimed at the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly renewed for a definite period of up to three months, provided the consumer can terminate the renewed agreement by the end of the renewal with a notice period of no more than one month.
6. An agreement concluded for a definite period and aimed at the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer can terminate it at any time with a notice period of no more than one month. The notice period is no more than three months if the agreement involves the regular but less than monthly delivery of daily, news, and weekly newspapers and magazines.
7. An agreement with a limited duration for the regular delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration:
8. If an agreement has a duration of more than one year, the consumer may terminate it at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 15 – Payment

1. In the sale of products to consumers, the consumer may never be obligated to prepay more than 50% in the general terms and conditions. If prepayment is agreed, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the agreed prepayment has been made.
2. The consumer is obliged to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
3. If the consumer fails to meet their payment obligation(s) on time, they will owe statutory interest on the outstanding amount after being notified by the entrepreneur of the late payment and being granted a 14-day period to fulfill their payment obligations. If payment is not made within this 14-day period, the entrepreneur is entitled to charge extrajudicial collection costs. These costs amount to a maximum of: 15% on outstanding amounts up to 2,500 pounds; 10% on the subsequent 2,500 pounds ; and 5% on the next 5,000 pounds, with a minimum of 40 pound. The entrepreneur may deviate from these amounts in favor of the consumer.

Article 16 – Complaints Procedure

1. The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this procedure.

2. Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within a reasonable time after the consumer has detected the defects.

3. Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
   

4. If the complaint cannot be resolved amicably within a reasonable period or within 3 months after submission, a dispute arises that is eligible for the dispute resolution procedure.

5. In case of complaints, a consumer should first contact the entrepreneur. If the online store is affiliated with WebwinkelKeur and the complaint cannot be resolved through mutual consultation, the consumer can contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this webshop has an active membership via https://www.webwinkelkeur.nl/leden/.

   If the issue still cannot be resolved, the consumer has the option to submit the complaint to the independent dispute committee appointed by WebwinkelKeur. The decision of this committee is binding, and both the entrepreneur and the consumer agree to this binding decision. Costs are associated with submitting a dispute to this committee, which must be paid by the consumer to the relevant committee.